Accessibility

Transport Scotland recognises that there are different ways people access information on the web. We want as many people as possible to be able to use this website, regardless of ability or disability.

This site has been designed to comply with the best practices of the Web Content Accessibility Guidelines (WCAG) 2.2. All reasonable effort has been made to ensure that as much of the website as possible meets at least the 'AA' standard as set out in the WCAG 2.2 Guidelines. You can visit the site to familiarise yourself with all available guidelines.

Some document formats such as PDF, MS Word and Excel may not be fully accessible to screen reader users. Where possible we make documents accessible and/or provide a suitable HTML alternative.

If you need to change the size of the text on any of the page, most internet browsers will allow you to do so. However, when changing your browser settings, keep this information in mind:

  • bigger text means less information on the screen at any one time and more scrolling
  • you may need to click on the 'Refresh' or 'Reload' button for changes to take effect

For more information on how to change the text size on your computer or browser screen you can visit the making text larger section on the AbilityNet website.

PDFs require Adobe Acrobat Reader to view them. Adobe Acrobat Reader is available as a free download from the Adobe website.
Both text and background colours in your browser can be changed to better suit your needs. To learn how to adjust your colour settings please visit the changing your colours section of the AbilityNet website.

You can find more information and help about changing your browser settings on the My Computer My Way website.

Feedback and Contact Information

What to do if you cannot access parts of this website 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

A9dualling@transport.gov.scot 

We’ll consider your request and get back to you within 5 working days. 

If you experience difficulties using our website or if you wish to suggest improvements, please contact us. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: 

A9 Dualling Programme Team

A9dualling@transport.gov.scot

Non accessible content

The areas listed below are non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some background and foreground colours don’t have a sufficient contrast ratio – specifically the orange backgrounds and white text, which we are unable to resolve.

What we’re doing to improve accessibility

  • Accessibility audit last conducted in June 2024 – a small number of accessibility issues were fixed at that time.
  • We aim to audit the website again in November 2024 and review progress and any accessibility issues.